Complaints can be made. Here is information on making a complaint and the complaints process.
There are forms available that you can use if you or your child are unhappy with the service and seek improvement, or you wish to report it for breaching standards.
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Make your complaint by going to the online confidential form here. Reporting the service Should a service not be up to scratch (see the rules
The Parent Complaint form contains 4 sections. Copies of this form may be provided by ECE services for parents to use (should they wish). ECE
Support your child to make a complaint, using this child complaint form, and have their needs and wishes heard. This form is to be used
All ECE Services are required to have “a procedure people should follow if they wish to complain about non-compliance with the Regulations or criteria”. Services are only
The complaints system for early childhood education services is not a good one. It is still a difficult process for parents and the public to
More than 200 complaints made against early childhood education services last year (2012) can be revealed, these included child abuse, children ‘escaping’ from an ECE
The Parents Council represents parents in early childhood education. We are a voice for parents and their children on childcare and education provision, safety, and cost.
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Licensed early childhood education and care services in Aotearoa/NZ compared, reviewed, and rated.
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