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• How to make a complaint
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The Education Review Office (ERO) now handles all complaints about early childhood services.

Before you fill in the form opposite, please read How to Make a Complaint. It includes clear steps and an email template you can use if you want to contact ERO yourself.

If you don’t feel comfortable contacting ERO directly, we can send the complaint on your behalf. We will include your contact details so ERO can reach you if they need more information for their investigation. We will also ask ERO not to reveal your identity to the service unless you give permission.

If you want to be fully anonymous, simply uncheck the box opposite. This tells us not to pass your name or contact details to ERO.

What to include in your complaint

Please make sure the form opposite includes:

• Your name and contact details
• Service details (name and full address)
• What the complaint is about and full details on what you saw, heard, or were told
• Date(s) of the incident or issue
• Where it happened
• Names of people involved
• The impact on your child, you, or others
• Any evidence you can provide (photos, emails, medical notes, timeline, etc.)
• What remedy or practical outcome you want