Regulations 2008 cover

 

Thank you to the Ministry of Education and the Education Review Office for supporting parents to have important information on services identified to have (had) licence breaches in 2018.

For many service providers the provision of such information is welcomed. Most service providers embrace transparency and openly share and discuss with their parents and community.  They review and consult and make improvements, giving families peace of mind that the service is better and stronger. This is the only way forward for improving quality and safe practice.  

This page was updated on 25 April 2019

The Ministry of Education have made corrections to the information originally supplied. 

It advised that the dates for compliance for 27 of the services were extended and one of the listed services was twice placed on a provisional licence during 2018 (the page below has been updated accordingly to reflect the corrections).

The ministry further stated that in its information records it had missed including one service - this service is Building Blocks 2 in Palmerston North, downgraded to a provisional licence on 28/09/2018 to 9/10/2018 (service ID number 47232).

 

Why publish the names of services known to have licence breaches in 2018?

The purpose of providing the information below is to support parents in making an informed choice of early childhood education service for their baby or young child. 

At the end of the page are explanations about the job that the Ministry of Education and ERO does, why a service might be put on a provisional licence or suspended, and links to what the various ECE regulations are.

The ministry says it does not lightly downgrade a service's licence. It takes lots of factors into consideration.

A provisional licence is issued when an early learning service (sic 'early childhood service') isn't meeting the Ministry's licensing standards. Severity of the breaches is taken into consideration. This includes if there are immediate risks to the health and safety of children and the total number of regulatory breaches. (Ministry of Education quote 14/6/2018)

 

See the analysis of the list to find out more and read the comments. Go to:

ChildForum:  Analysis of the numbers - numbers have actually gone done from last year!. 

Comments on the discrepancies between ERO and Ministry of Education ability to spot and take action on poor performers and dangerous services

NZ Herald:  Newspaper article:  Call for tough action

Repeat Offenders list 2017/2018

 

What if you know an early childhood service that was not up to scratch and it is not on the list for services that had licence downgrades or were closed?

It if is not shown here then the Ministry of Education is likely to only know about this if you tell it.  

How to make a complaint about an ECE service and a complaint form – 
go to more information

 

Should you notice an error in the Ministry of Education and Education Review Office information provided below please let My ECE know asap through our contact page so it can be checked and any necessary correction made as quickly as possible. Thank you.

 

* The service names provided here are valid for the 2018 year but may have since changed name or had a change of ownership or management
Mobile phone?  We recommend viewing the list in desk-top view or on a computer or Ipad screen

Service Name*

Licensed places

Dates and licence changes

Education Review Office findings

Service ID number

123 Childcare Ltd, Auckland

50 children

Licence suspended by the ministry on 25/04/2018 until 4/05/2018 

There is no ERO report for this service

47071

Abbey's Place Childcare Centre, Putaruru
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28 children

Downgraded to a provisional licence by the ministry on 13/12/2018 due to non-compliance

On 04/09/2017 ERO reported significant breaches with the service’s premises being inadequate for the purpose of children’s education and care, poor teaching, and major health and safety concerns. It recommended the Ministry reassess the service’s licence to operate

30016

ABC Rotorua Sunset, Rotorua
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65 children

Downgraded to a provisional licence by the ministry on 19/03/2018 until 8/04/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 18/01/2017

45013

Active Explorers Tauriko, Tauranga
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80 children

Downgraded to a provisional licence by the ministry on 20/12/2018 due to non-compliance

On 10/04/2018 ERO reported breaches in the area of staff appraisals, not regularly checking the environment for hazards, and not giving children sufficient access to resources and equipment

46079

Aiga Salevalasi Charitable Trust, Auckland

23 children

Downgraded to a provisional licence by the ministry on 13/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 31/08/2017

20268

Ako Home-based Care and Education Service, Wanganui
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80 children

Licence suspended by the ministry on 1/01/2018 until 5/08/2018 

Yet the service was good according to ERO’s last report on 21/12/2017

50132

Akoteu Nasaleti, Auckland

40 children

Licence suspended by the ministry on 21/03/2018 until 12/09/2018

Ministry closed and cancelled the service’s licence on 14/9/2018 due to non-compliance

Yet ERO gave the service a rating of ‘well placed’ in its last report on 14/10/2016 despite finding it was non-compliant in several areas

25369

Akoteu Vaevae Manava, Auckland
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36 children

Downgraded to a provisional licence by the ministry on 1/10/2018 - due to non-compliance

On 22/11/2017 ERO reported breaches in human resource, evaluation and policy review requirements

20051

Andy's Educare, Auckland
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47 children

Licence suspended by the ministry on 25/01/2018 until 1/03/2018

Yet the service was good according to ERO’s last report on 28/09/2016

20565

Au Pair Link Auckland 5, Auckland

80 children

Downgraded to a provisional licence by the ministry on 12/01/2018 until 12/02/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 21/02/2017

46040

Awhi Educare @ Glenholme, Rotorua

32 children

Downgraded to a provisional licence by the ministry on 30/01/2018 until 28/01/2019 due to non-compliance

On 16/10/2017    the service name was “Ebabies @ Glenholm” and ERO reported breaches in the areas of staff appraisal, and written policies for performance management, child protection, and positive guidance.  

46633

Aynsley Street Preschool, Timaru
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33 children

Downgraded to a provisional licence by the ministry on 31/08/2018  due to non-compliance

Yet the service was good according to ERO’s last report on 27/06/2017

70059

Baby Steps, Whangarei
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19 children

Downgraded to a provisional licence by the ministry on 14/05/2018 until 18/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 30/01/2015

46068

Barnardos Early Learning Centre Clendon, Auckland
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50 children

Downgraded to a provisional licence by the ministry on 31/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 11/04/2016. ERO  noted that improved shade in the outdoor area and ventilation in the sleep room was needed

25364

BestStart Turangi Kindy, Turangi
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50 children

Downgraded to a provisional licence by the ministry on 31/10/2018 due to non-compliance

Yet the service was “very well placed” according to ERO’s last report on 29/02/2016, with ERO saying it would not review it again for 4 years.

45660

Blossoms Educare Rolleston Limited, Christchurch

130 children

Downgraded to a provisional licence by the ministry on 30/07/2018 until 1/10/2018 due to non-compliance

There is no ERO report for this service

47205

Box Hill Kids, Wellington 
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30 children

Downgraded to a provisional licence by the ministry on 10/12/2018 due to non-compliance

On 15/5/2018 ERO reported “significant areas of non-compliance” including an inadequate curriculum, restriction of children’s access to outdoor play, poor risk assessment when children are taken on outings, and records of medication given not showing parent consent

50058

Bright Stars Early Education Centre, Whangarei
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65 children

Downgraded to a provisional licence by the ministry on 14/05/2018 until 2/12/2018 due to non-compliance

Yet on 17/05/2018 ERO reported that the service met all licencing conditions and was ‘well placed’

10379

Bright Way Childcare, Auckland

50 children

Licence suspended by the ministry on 19/01/2018 until 27/01/2018

There is no ERO report for this service

47121

Brooklyn Kids, Wellington
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114 children

Downgraded to a provisional licence by the ministry on 23/02/2018 due to non-compliance

On 7/04/2017 ERO reported only one licence breach that could be quickly fixed: heavy furniture and fixtures that could fall needed to be secured.

45958

Bula Centre, Auckland

30 children

Downgraded to a provisional licence by the ministry on 10/10/2018 due to non-compliance

On 12/06/2017 ERO reported breaches in areas of financial management, human resource management, a complaints policy, and internal evaluation to improve children’s care and education. ERO recommended the Ministry reassess the service’s licence.

45936

Children First Preschool, Leeston
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50 children

Downgraded to a provisional licence by the ministry on 21/12/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 21/09/2015

70355

Childsplay Homebased Education Service, St Andrews (south of Timaru)
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80 children

Downgraded to a provisional licence by the ministry on 24/12/2018 due to non-compliance

On 5/10/2018 ERO reported that compliance was not sufficiently strong in ensuring educators follow procedures in the service’s policies and more attention to implementation of health and safety systems was needed.

70015

Childsplay Homebased Education Service, St Andrews
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80 children

Downgraded to a provisional licence by the ministry on 24/12/2018 due to non-compliance

On 5/10/2018 ERO reported that compliance was not sufficiently strong in ensuring educators follow procedures in the service’s policies and more attention to implementation of health and safety systems was needed.

70137

City Children’s Centre, Napier
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50 children

Downgraded to a provisional licence by the ministry on 21/06/2018 - due to non-compliance

On 27/10/2017 ERO reported that the service was requiring further development but did not specify licence breaches

55087

Country Kindy Ltd, Feilding
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50 children

Downgraded to a provisional licence by the ministry on 8/10/2018 until 1/11/2018 due to non-compliance

On 13/03/2017 ERO reported the service was breaching the requirement to regularly review practices and carry out appraisals of all staff

45768

Countrylife Educare Ltd, Wellington
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39 children

Downgraded to a provisional licence by the ministry on 29/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 15/07/2014

60118

Creative Minds Childcare Centre, Auckland

38 children

Downgraded to a provisional licence by the ministry on 2/07/2018 until 4/12/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 17/06/2016

20586

Discoveries Educare at Gillies, Auckland
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50 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 09/10/2015

46322

Discoveries Educare Browns Bay Ltd, Auckland

97 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 22/05/2017

46604

Discoveries Educare Highland Park, Auckland

100 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 25/05/2017

46487

Discoveries Educare Kelston, Auckland

58 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

There is no ERO report for this service

46805

Discoveries Educare on Oteha Valley, Auckland

61 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 22/05/2017

46552

Discoveries Educare Rata Street, Auckland

39 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

There is no ERO report for this service

46871

Discoveries Educare Target Road, Auckland

100 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 14/09/2015

46373

Discoveries Educare Te Atatu Peninsula, Auckland

115 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

There is no ERO report for this service

47063

Discoveries Educare, Auckland
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60 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 22/06/2016

45840

Discoveries on Gadsby Rd, Auckland
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128 children

Downgraded to a provisional licence by the ministry on 24/02/2018 until 17/05/2018 due to non-compliance and on 12/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 29/02/2016

45461

Dot Kids Early Learning Centre, Greytown
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65 children

Downgraded to a provisional licence by the ministry on 17/09/2018 due to multiple non-compliance in curriculum, children's health and safety, premises and facilities, and management

Yet the service was good according to ERO’s last report on 15/09/2015 when the centre’s name was ‘Ladybird Centre’

60349

Dream Education Programme (5), Auckland
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50 children

Licence suspended by the ministry on 12/10/2018 

Yet the service was good according to ERO’s last report on 20/04/2017 when the service name was ‘Kiwioz Nannies’

46693

Early Learning @ Home Childcare, Auckland

40 children

Licence suspended by the ministry on 3/07/2018 until 9/09/2018

On 11/04/2018 ERO reported “significant areas of non-compliance” including curriculum implementation, monitoring of children, understanding children’s development, adults not meeting first aid qualification requirements, and management issues. ERO recommended the ministry reassess the service’s licence

46746

Eden Early Learning, Nelson
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76 children

Downgraded to a provisional licence by the ministry on 21/02/2018 until 13/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 8/12/2017 when the service’s name was ‘Little Footprints’.

45156

Essence of the Pacific Early Learning Centre, Rotorua

30 children

Downgraded to a provisional licence by the ministry on 25/09/2018 due to non-compliance

On 28/06/2018 ERO reported breaches related to curriculum implementation 

47054

Etu Ao Le Aute, (Wellington Kindergarten Assn) Wellington

60 children

Licence suspended by the ministry on 3/10/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 02/06/2016

46423

Fanau Pasifika, Levin

37 children

Licence suspended by the ministry on 7/07/2018 until 19/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report 14/06/2016

5544

Fetufa Tokelau Akoga Kamata, Auckland
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30 children

Downgraded to a provisional licence by the ministry on 11/10/2018 until 25/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 24/11/2017

25322

Frederick St @ Home, Hastings

50 children

Licence suspended by the ministry on 25/04/2018 until 4/05/2018 

There is no ERO report for this service

46952

Fun 'N' Play Childcare Centre, Auckland

50 children

Downgraded to a provisional licence by the ministry on 2/05/2018 until 13/07/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 14/06/2017 when the service’s name was ‘Topcare’

46561

Glenavon Early Childhood Centre, Auckland
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33 children

Downgraded to a provisional licence by the ministry on 19/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 18/08/2016

20540

Glenmark Playcentre, Waipara

15 children

Licence suspended by the ministry on 23/02/2018 until 28/03/2018 

Ministry closed and cancelled the service’s licence on 30/3/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 22/06/2012

70056

Go Bananas Childcare, Hamilton
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100 children

Downgraded to a provisional licence by the ministry on 18/07/2018 until 16/12/2018
Complaints made in November 2017 included allegations of children witnessing management yelling at staff and threatening staff if they talk to others about the centre. On investigation the ministry identified breaches in areas of: Curriculum, Premises and facilities, Child health and safety (eventually placing the service on a provisional licence.)

Yet the service was good according to ERO’s last report on 18/11/2016

46507

Happy Feet Childcare Otahuhu, Auckland
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100 children

Downgraded to a provisional licence by the ministry on 3/04/2018 until 21/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report 1/09/2016 when the service’s name was ‘Tinytown Otahuhu’

10051

Happy Times Childcare, Te Puke
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45 children

Downgraded to a provisional licence by the ministry on 26/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 17/05/2017

45023

Haven ELC - but it was Lindisfarne Nursery, Christchurch when placed on a provisional licence. It become Haven ELC from April 2019 under new ownership and the Ministry restored the full licence for Haven ELC

51 children

Downgraded to a provisional licence by the ministry on 26/02/2018 until 1/06/2018 due to non-compliance

On 23/01/2018 the centre’s name was ‘Lindisfarne Nursey School’ and ERO reported breaches in not having at least one toilet that gave children a sense of privacy, access for persons with disabilities, correct temperature control of hot water, sufficient floor covering, quality and variety of equipment for children and management of the service. It recommended the Ministry reassess the centre’s licence.  

70391

High Five Early Education Centre, Wellington
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55 children

Downgraded to a provisional licence by the ministry on 21/12/2018 due to non-compliance

On 28/06/2018 ERO reported breaches in documentation of parent consent for children to be taken on outings and for medicine given to children, unsafe animal handling practices, not keeping records of children’s injuries and incidents, not displaying the regulations, not ensuring the centre is effectively governed and managed.

55422

Home Grown Kids (BOP), Waikato
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80 children

Licence suspended by the ministry on 8/02/2018 until 15/07/2018

Yet the service was good according to ERO’s last report on 29/06/2016

30046

Home Grown Kids (South2), Tauranga
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80 children

Downgraded to a provisional licence by the ministry on 14/05/2018 due to non-compliance

There is no ERO report for this service

40270

Home Grown Kids (Tui), Auckland
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80 children

Licence suspended by the ministry on 5/07/2018 until 4/04/2019

Yet the service was good according to ERO in its latest report on 15/10/2012

10283

Home Grown Kids, Auckland
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80 children

Licence suspended by the ministry on 5/07/2018 until 4/04/2019 

Yet the service was good according to ERO’s last report on 15/10/2012

30041

Home Grown Kids, Bethlehem Tauranga
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80 children

Downgraded to a provisional licence by the ministry on 14/05/2018 due to non-compliance

There is no ERO report for this service

30081

Home Grown Kids, Tauranga
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80 children

Downgraded to a provisional licence by the ministry on 14/06/2018 until 2/10/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 16/06/2015

30197

Home Grown Kids, Wellington
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80 children

Downgraded to a provisional licence by the ministry on 7/05/2018 due to non-compliance

Yet the service was rated “well placed” in ERO’s last report on 02/06/2015. But it also noted some licence breaches: the service was not undertaking risk assessments when taking children on outings and it was not ensuring all educators had completed first aid training before commencing work

30061

Hora Hora Playcentre, Cambridge
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20 children

Downgraded to a provisional licence by the ministry on 19/02/2018 due to non-compliance

On 18/10/2017 ERO reported breaches in the centre not managing hazards to children and not doing a regular hazard check.

46586

Horowhenua Educare Children's Centre, Levin
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38 children

Downgraded to a provisional licence by the ministry on 24/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 11/11/2016

50051

Hutt Hospital Childcare Centre Inc., Lower Hutt 

24 children

Licence suspended by the ministry on 18/12/2018
In November a complaint was made to the ministry alleging ill-treatment of children, and this was followed by several more complaints. The ministry acted just before Christmas to close the service for children’s protection, pending investigation. Comments on social media by parents suggest mistreatment of children may have been happening for many years prior.

Yet the service was good according to ERO’s last report on 30/1/2017

60256

Juni Uni II Ltd, Hamilton
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50 children

Downgraded to a provisional licence by the ministry on 10/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 2/03/2016

30343

Juni Uni Ltd, Tauranga
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75 children

Downgraded to a provisional licence by the ministry on 26/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 2/03/2016

40334

Junior Junction Lunn Ave, Auckland
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100 children

Downgraded to a provisional licence by the ministry on 13/03/2018 until 9/04/2018 under regulation 15(1)(c) a serious complaint

Yet the service was “very well placed” according to ERO’s last report on 29/02/2016

46361

Kaipara Kids Early Learning Centre, Maungaturoto
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43 children

Downgraded to a provisional licence by the ministry on 14/05/2018 until 13/01/2019 due to non-compliance

There is no ERO report for this service

46707

Karamea Kindergarten, Karamea
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20 children

Licence suspended by the ministry on 31/01/2018 until 23/07/2018

Yet the service was good according to ERO’s last report on 19/12/2014

45942

Kids at Home Hamilton 10, Hamilton
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80 children

Downgraded to a provisional licence by the ministry on
11/06/2018 until 30/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 13/06/2017

46397

Kids at Home Hamilton 8, Hamilton
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80 children

Downgraded to a provisional licence by the ministry on 11/06/2018 until 20/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 13/06/2017

46189

Kids Count – Pukekohe, Auckland
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100 children

Downgraded to a provisional licence by the ministry on 27/09/2018 until 2/12/2018

Complaints made included allegations of poor food hygiene and handling, inadequate staff appraisal system, child assessment and curriculum. The ministry found breaches in areas of: Management, child health and safety, premises and facilities, and curriculum.

There is no ERO report for this service

47257

Kids Count – Weymouth, Auckland
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50 children

Downgraded to a provisional licence by the ministry on 13/03/2018 until 8/04/2018 under regulation 15(1)(c) a serious complaint

Yet the service was good according to ERO’s last report on 01/03/2017

45920

Kids on Nineteen Early Learning Centre, Tauranga
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42 children

Downgraded to a provisional licence by the ministry on 4/07/2018 due to non-compliance

On 26/06/2018 ERO reported a number of licence breaches mostly relating to inadequate documentation, not securing heavy furniture, human resource management practices and self-review processes.

40207

Kidz Paradise, Christchurch
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40 children

Downgraded to a provisional licence by the ministry on 6/09/2018 due to non-compliance

On 10/09/2015 ERO reported breaches in not providing information to parents about spending of ministry funding, not making sure all educators held a current first aid certificate prior to starting work, and lack of documentation of coordinator contact with educators, children and parents

45323

Kinderen (A) Daycare Centre, New Plymouth
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21 children

Downgraded to a provisional licence by the ministry on 5/10/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 13/06/2016

50504

Kinderen (B) Daycare Centre, New Plymouth
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28 children

Downgraded to a provisional licence by the ministry on 5/10/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 13/06/2016

50503

Korukidz Education & Care,Tauranga
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30 children

Downgraded to a provisional licence by the ministry on 18/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 16/12/2013 when the service was named ‘Little Learners’

40288

Learning Adventures, Katikati
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48 children

Downgraded to a provisional licence by the ministry on 29/08/2018 due to non-compliance

On 16/05/2018 ERO reported multiple serious breaches including with staff appraisals, not following policy on administration of medicine to children, restricting children’s access to an insufficient range of equipment and resources, and lack of appropriate nappy changing facilities

46053

Learning Adventures, Otorohanga
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39 children

Downgraded to a provisional licence by the ministry on 6/08/2018 due to non-compliance

On 18/06/2018 ERO reported major breaches including: not providing a stimulating environment for children and not understanding children’s learning and development. 

30024

Lepperton Playcentre, Lepperton
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30 children

Licence suspended by the ministry on 4/04/2018 until 15/08/2018

Yet the service was good according to ERO’s last report on 13/02/2017

50015

Little Kiwi's at Home Ltd, Hamilton

80 children

Ministry closed and cancelled the service’s licence on 6/4/2018 due to non-compliance

There is no ERO report for this service

46970

Little Monkeys Preschool, Palmerston North
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32 children

Downgraded to a provisional licence by the ministry on 15/03/2018 until 30/03/2018 while ministry investigated a complaint made in March 2018 alleging a 20-month-old child fell from an adult chair in Nov 2017 at the centre and parents were not called or told. Toddler died in hospital. Ministry identified hazards to children and that hazards did not appear to be managed or mitigated, and it asked the service to review the use of the adult table and chairs, and undertake a review of what active supervision of children by adults of children looks like.

Yet the service was good according to ERO’s last report on 23/08/2017 and it did not pick up any safety, furniture, and supervision issues

46051

Little Wonders Greenmeadows, Napier
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40 children

Licence suspended by the ministry on 2/06/2018 until 26/06/2018

On 20/02/2018 ERO reported just one licence breach in the centre - not ensuring all teachers complete an annual appraisal that meets teacher certification requirement.

55471

Little Wonders, Havelock North
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45 children

Downgraded to a provisional licence by the ministry on 12/06/2018 due to multiple non-compliance in areas of children's health and safety, curriculum premises and facilities, service management and regulation 54(2) to increase level of staffing

On 24/05/2018 ERO suggested the centre talk with the Ministry for help to develop a plan to improve due to issues related with changes undertaken by the service in 2017.  But ERO reported no specific breaches. 

46307

Lupesina Aoga Amata Preschool, Auckland

50 children

Licence suspended by the ministry on 15/10/2018 until 30/10/2018

On 21/07/2017 ERO reported “significant areas of non-compliance” related to financial records and practices particularly the use of equity funding, inadequate provision for the health and safety of children and adults at the centre, lack of risk analysis for excursions and hazards, problems with employment and child protection policies and procedures. ERO recommended that the Ministry reassess its licence.

45515

Magic Sparks Milson Ltd Palmerston, North
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50 children

Downgraded to a provisional licence by the ministry on 8/08/2018 until 18/08/2018.
Complaint made in August 2018 alleged management did not respond to a complaint that a teacher rough-handled a child, parents were not alerted and the accused teacher was not stood down pending investigation.

Yet the service was good according to ERO’s last report on 8/12/2017

40237

Matariki Rudolf Steiner Kindergarten, Palmerston
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20 children

Downgraded to a provisional licence by the ministry on 31/01/2018 until 30/09/2018 due to non-compliance

On 20/10/2017 ERO reported the curriculum was not informed by assessment of children’s learning and an ongoing process of self-review was needed.

52524

Mini Miracles Educare Claudelands, Hamilton
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35 children

Downgraded to a provisional licence by the ministry on 28/11/2018 due to non-compliance

On 06/09/2018 ERO reported licence breaches:  the outdoor environment was not safe for children, there was not a stimulating environment for children’s learning, and children’s cultural identities were not supported.

30102

Mini Miracles Educare Ltd, Te Awamutu
rate and review this service

47 children

Downgraded to a provisional licence by the ministry on 12/03/2018 due to non-compliance

On 24/01/2018 ERO reported breaches in relation to the curriculum for children, self-review, and staff appraisals

46015

Moko Club Ngāruawāhia, Ngaruawahia
rate and review this service

40 children

Downgraded to a provisional licence by the ministry on 12/03/2018 due to non-compliance

On 12/01/2018 ERO did not report breaches but mentioned the service needed to strengthen the curriculum provided and implement a better staff appraisal system

46927

Moko Club, Huntly
rate and review this service

35 children

Downgraded to a provisional licence by the ministry on 12/03/2018 due to non-compliance  

On 12/1/2018 ERO reported breaches including not implementing the national curriculum Te Whariki, gates not always closed, fire exits not kept open, and children not always supervised

46480

Montessori @ Rimu, Hamilton
rate and review this service

26 children

Downgraded to a provisional licence by the ministry on 19/02/2018 until 31/08/2018 due to non-compliance

On 8/12/2017 ERO reported non-compliance in areas of teacher appraisal, policy development and review, and health and safety

30079

Montessori Little Hands, Te Awamutu 

35 children

Downgraded to a provisional licence by the ministry on 27/06/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 07/09/2016

46543

Montessori Milestones Preschool, Tauranga
rate and review this service

20 children

Downgraded to a provisional licence by the ministry on 15/10/2018 due to non-compliance

On 29/06/2018 ERO reported breaches with the service’s monitoring of sleeping children, records of hazard checking, regular emergency drills, provision of emergency supply and adequate teacher appraisals.

30092

Mother's Nest T/A Nannies Plus 2, Wellington
rate and review this service

80 children

Licence suspended by the ministry on 1/01/2018 until 22/06/2018

Yet the service was good according to ERO’s last report on 12/08/2016

60074

Murupara Educare Centre, Murupara

35 children

Downgraded to a provisional licence by the ministry on 2/07/2018 due to non-compliance

On 16/07/2018 ERO reported “significant areas of non-compliance” in multiple areas including no process of self-review, lack of suitable human resource practices, not consistently providing enough equipment and materials for children, adults not always engaging in positive interactions with children, and a lack of curriculum that supported children’s learning. ERO recommended that the Ministry reassess its licence.

45448

Naenae Aoga Amata, Lower Hutt

26 children

Ministry closed and cancelled the service’s licence on 20/10/2018.due to non-compliance

On 09/03/2017 ERO reported breaches in areas of meeting requirements of the Vulnerable Children Act, teacher appraisal, review and evaluation, hazard identification and documentation for taking children on excursions

60312

New Shoots Children's Centre – Sandhurst, Tauranga

75 children

Downgraded to a provisional licence by the ministry on 17/07/2018 to 23/09/2018 due to non-compliance in the areas of children's health and safety and service management

Yet the service was “very well placed” according to ERO’s last report on 20/06/2018

47039

New Shoots Children's Centre, Tauranga

124 children

Downgraded to a provisional licence by the ministry on 18/07/2018 until 26/09/2018 due to non-compliance in the areas of premises and facilities, children's health and safety and service management

Yet the service was “very well placed” according to ERO’s last report on 21/08/2015

46364

Ngā Oho Mata Kamo Kamo Te Kōhanga Reo o Korongata, Bridge Pa

27 children

Downgraded to a provisional licence by the ministry on 6/08/2018 due to non-compliance

On 21/05/2018 ERO reported breaches in the areas of internal evaluation, personnel employment management, emergency drill practices, and presence of adults who are first aid qualified

55182

Nor Western Cook Islands Early Childhood, Auckland

30 children

Licence suspended by the ministry on 3/07/2018 until 10/08/2018

On 28/06/2018 ERO reported “significant areas of non-compliance” and recommended the Ministry of Education reassess the service’s licence

25048

Nurtured at Home Wellington 1, Wellington

50 children

Downgraded to a provisional licence by the ministry on 23/01/2018 until 29/05/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 12/08/2016 when the service’s name was ‘Nannies Plus’.

45157

Ohai Playcentre, Ohai

25 children

Downgraded to a provisional licence by the ministry on 19/01/2018 until 16/12/2018 due to non-compliance

On 3/05/2017 ERO reported breaches in areas of a system of regular parent educator appraisal. planning and curriculum, learning experiences for children, safety and condition of premises and materials, management of hazards in the environment and risk assessment for excursions, and documentation of process of review and evaluation

90014

Olive Tree Education and Care, Tauranga
rate and review Olive Tree

70 children

Downgraded to a provisional licence by the ministry on 18/10/2018 until 13/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 29/07/2016

40313

Onepoto Awhina Educare Centre, Auckland
rate and review this service

37 children

Downgraded to a provisional licence by the ministry on 22/01/2018 due to non-compliance

On 20/04/2017 ERO reported what it described as “significant areas of non-compliance”. ERO recommended the Ministry of Education reassess the service’s licence

20124

Opotiki Community Childcare Centre, Opotiki
rate and review this service

70 children

Downgraded to a provisional licence by the ministry on 21/09/2018 due to non-compliance

On 6/09/2018 ERO reported a number of hazards and that appropriate safety checks for contractors working on site were not being done and there was a lack of view of children in the sleep room

40069

Ōtātara Children's Centre, Napier
rate and review Otatara Children's Centre

61 children

Downgraded to a provisional licence by the ministry on 6/08/2018 until 19/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 9/03/2017

55050

Papatoetoe North Kindergarten, Auckland
rate and review this kindergarten

40 children

Downgraded to a provisional licence by the ministry on 12/03/2018 until 7/05/2018 due to non-compliance

On 26/11/2014 ERO reported the service was ‘well placed’. It also reported the service was ‘well placed’ in its next confirmed report on 21/06/2018 with no mention of previous or current licence breaches

5062

Pasifika Early Learning Papakura, Auckland

30 children

Licence suspended by the ministry on 26/09/2018 until 8/10/2018

There is no ERO report for this service

47073

PAUA – Northland, Tuatahi Auckland

80 children

Licence suspended by the ministry on 19/09/2018 until 8/03/2019

Yet the service was good according to ERO’s last report on 21/06/2016

46335

Peninsula Community Creche, Wellington
rate and review

25 children

Downgraded to a provisional licence by the ministry on 6/07/2018 until 9/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 23/09/2015 when the centre’s name was ‘Miramar Community Creche’

60269

Pohutukawa Kids 1 - Quality, Gisborne

80 children

Downgraded to a provisional licence by the ministry on 22/11/2018 due to non-compliance

On 18/05/2018 ERO reported breaches in management, health and safety, curriculum and meeting its obligation under the Vulnerable Children Act and the Health and Safety at Work Act. It recommended that the Ministry reassess the service’s licence.

30300

Pohutukawa Kids 2 – Standard, Gisborne

80 children

Downgraded to a provisional licence by the ministry on 22/11/2018 due to non-compliance

On 17/05/2018 ERO reported breaches in management, health and safety, curriculum and meeting obligation under the Vulnerable Children Act and the Health and Safety at Work Act. ERO recommended that the Ministry reassess the service’s licence.

30320

PORSE Albany S1, Auckland
rate and review

80 children

Downgraded to a provisional licence by the ministry on 12/01/2018 until 18/10/2018 due to multiple breaches in curriculum, children's health and safety, premises and facilities and regulation 44(1) ensuing that adults caring for children are supervised by a person responsible. 

Yet the service was good according to ERO’s last report on 28/05/2015

55470

PORSE Grey Lynn S1, Havelock North
rate and review

80 children

Licence suspended by the ministry on 6/06/2018 until 5/12/2018

Yet the service was good according to ERO’s last report on 28/05/2015

55400

PORSE Havelock North/Hastings S1, Havelock North
rate and review

80 children

Licence suspended by the ministry on 6/06/2018 until 6/12/2018

Yet the service was good according to ERO’s last report on 24/04/2015

55322

PORSE Howick Q1, 
rate and review

80 children

Licence suspended by the ministry on 6/06/2018 until 5/12/2018

Yet the service was good according to ERO’s last report on 26/05/2015

30215

PORSE Howick S1, Auckland
rate and review

80 children

Licence suspended by the ministry on 6/06/2018 until 5/12/2018

Yet the service was good according to ERO’s last report on 27/05/2015

30267

PORSE Kapiti S1, Paraparamu
rate and review

80 children

Licence suspended by the ministry on 8/06/2018 until 9/12/2018

Yet the service was good according to ERO’s last report on 07/05/2015

45224

PORSE Kapiti Wellington Q3,
rate and review

80 children

Downgraded to a provisional licence by the ministry on 9/02/2018 until 29/08/2018 due to multiple breaches in curriculum, children's health and safety, regulation 44(1) ensuing that adults caring for children are supervised by a person responsible, etc. 

Yet the service was good according to ERO’s last report on 07/05/2015

30251

PORSE Mt Maunganui. Tauranga
rate and review

80 children

Licence suspended by the ministry on 8/04/2018 until 3/10/2018 

Yet the service was good according to ERO’s last report on 14/02/2011

55465

PORSE Nelson/Marlborough/West Coast S1, Blenheim
rate and review

80 children

Licence suspended by the ministry on 2/04/2018 until 2/10/2018

There is no ERO report for this service

55499

PORSE Palmerston North S1, Palmerston North
rate and review

80 children

Licence suspended by the ministry on 3/04/2018 until 19/09/2018

Yet the service was good according to ERO’s last report on 19/11/2014

55463

PORSE Pukekohe Q1, Pukekohe
rate and review

80 children

Downgraded to a provisional licence by the ministry on 12/01/2018 until 30/08/2018 due to non-compliance with regulation 44(1) ensuing that adults caring for children are supervised by a person responsible.

Yet the service was good according to ERO’s last report on 09/03/2015

45882

PORSE Pukekohe S1, Pukekohe
rate and review

80 children

Licence suspended by the ministry on 4/06/2018 until 3/12/2018

Yet the service was good according to ERO’s last report on 09/03/2015

55502

PORSE Upper Hutt S1,
rate and review

80 children

Licence suspended by the ministry on 1/06/2018 until 2/12/2018

Yet the service was good according to ERO’s last report on 8/05/2015

30265

PORSE Waikato S2, Hamilton
rate and review

80 children

Licence suspended by the ministry on 2/04/2018 until 1/10/2018

Yet the service was good according to ERO’s last report on 2/11/2017

30190

Puffing Billy Daycare Centre, Auckland

60 children

Downgraded to a provisional licence by the ministry on 12/04/2018 until 12/07/2018 due to non-compliance

On 12/10/2017 ERO reported breaches in curriculum and management of hazards placing children’s safety at risk.

25050

Pukehina EduCare, Pukehina
rate and review

22 children

Downgraded to a provisional licence by the ministry on 14/06/2018 until 24/07/2018 due to non-compliance

Licence suspended by the ministry on 25/07/2018 until 10/01/2019

Yet the service was good according to ERO’s last report on 04/06/2015

45418

Pulotu Aoga Amata, Auckland

30 children

Licence suspended by the ministry on 29/03/2018 until 23/01/2019

On 26/07/2016 ERO reported licence breaches in some areas of curriculum and management

10097

Ranginui Te Whare Akoranga Reo, Kaitaia

30 children

Licence withdrawn and service closed by the ministry on 12/2/2018 due to non-compliance

On 14/4/2017 ERO reported non-compliance in areas of staff appraisals and induction, annual financial planning and curriculum development

10036

Rerewhakaaitu Playcentre, Rotorua

30 children

Downgraded to a provisional licence by the ministry on
12/10/2018 due to non-compliance

On 13/08/2018 ERO reported the service was “well placed” despite finding that it did not have an adequate child protection policy and did not document when adults and children left the centre during sessions.

40085

Sealey Street Childcare, Thames

30 children

Licence suspended by the ministry on 23/07/2018 until 26/08/2018

Ministry cancelled the service’s licence on 27/8/2018

Prior to this other complaints are believed to have been made to the Ministry.  In August 2018 it however took action after My ECE forwarded complaints to it on behalf of complainants. Complaints that included allegations of seclusion, withholding food, forced sleep, rough handling, verbal bullying of children. The ministry found breaches in areas of: Premises and facilities, curriculum, management, inappropriate child behaviour management strategies.  READ MORE

Yet the service was good according to ERO’s last report on 17/02/2016

45956

Shining Star Educare, Auckland

33 children

Licence suspended by the ministry on 26/09/2018 until 7/11/2018

On 08/05/2017 ERO reported breaches in the area of staff appraisals, not maintaining police vetting of all staff, and policy not reflecting the requirements of the Vulnerable Children Act

46512

Stratford Community Childcare Centre, Stratford
rate and review this service

48 children

Downgraded to a provisional licence by the ministry on 19/10/2018 until 11/11/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 14/03/2017

50500

Super Kids Learning Centre, Auckland

39 children

Downgraded to a provisional licence by the ministry on 5/03/2018 until 13/08/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 23/06/2016

46408

Taulapapa Leata Su'a Aoga Amata, Auckland

50 children

Downgraded to a provisional licence by the ministry on 25/03/2018 until 23/07/2018 due to non-compliance

On 19/09/2016 ERO reported licence breaches in some areas of curriculum and governance and management

10062

Te Ataakura Homebased Childcare Service, Patea

30 children

Ministry closed and cancelled the service’s licence on 23/7/2018 due to non-compliance

On 18/04/2017 ERO reported breaches in the area of staff/ educator appraisals, professional development support, health and safety systems, documentation of home-visits, and lack of review and evaluation. ERO recommended the Ministry reassess the service’s licence.  

46464

Te Kōhanga Reo o Taihoa, Wairoa

30 children

Downgraded to a provisional licence by the ministry on 5/12/2018 due to non-compliance

On 18/06/2018 ERO reported one licence breach – the centre needed to ensure the curriculum supported children to have appropriate relationships with other children and adults

55115

Te Kōhanga Reo o Te Kapua o te Rangi, Pahiatua

20 children

Downgraded to a provisional licence by the ministry on 16/08/2018 -due to non-compliance

On 25/09/2015 ERO reported one licence breach – that the kohanga did not implement a regular staff appraisal system

55098

Te Mata Kids, Havelock North

50 children

Licence suspended by the ministry on 27/01/2018 until 28/01/2018

Yet the service was good according to ERO’s last report on 14/12/2015 when the service’s name was “Little Guppies Private Kindergarten”

45878

Te Puawaitanga o Ngati Ruanui ECE, Hawera

40 children

Downgraded to a provisional licence by the ministry on 2/02/2018 until 4/10/2018 due to non-compliance

On 24/10/2017 ERO reported “significant areas of non-compliance” related to curriculum, self-review, not demonstrating an understanding of children’s learning needs, and recording of emergency drills. It noted that the service had a large number of staffing changes within a 6-month period. ERO recommended that the Ministry reassess its licence.

45160

Te Rito, Te Kāinga Reo Cable Bay, Kaitaia

30 children

Downgraded to a provisional licence by the ministry on 1/10/2018 until 6/12/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 28/05/2018

46855

Te Whare Aroha O Nga Mokopuna Early Childhood Centre, Hastings

70 children

Downgraded to a provisional licence by the ministry on 27/06/2018 until 6/09/2018 and on 12/11/2018 due to non-compliance

Licence suspended by the ministry on 13/10/2018 until 11/11/2018

Yet the service was good according to ERO’s last report on 05/11/2015

55036

The Blue Cottage, Papamoa
rate and review The Blue Cottage

80 children

Downgraded to a provisional licence by the ministry on 7/08/2018 until 17/10/2018 due to non-compliance in the areas of curriculum, children's health and safety and also regulation 56(1) ensuring that a person who has ill-treated or committed a crime against children is excluded

There is no ERO report for this service

47260

The Nurtury, Christchurch
rate and review The Nurtury

78 children

Downgraded to a provisional licence by the ministry on 2/10/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 05/04/2016

45380

The Rainbow Corner Early Learning Centre Takanini, Auckland

50 children

Downgraded to a provisional licence by the ministry on 25/01/2018 until 17/10/2018 due to non-compliance

There is no ERO report for this service

47049

The Ridge Childcare, Kerikeri
rate and review the The Ridge Childcare

70 children

Downgraded to a provisional licence by the ministry on 26/02/2018 until 29/08/2018 due to non-compliance

On 10/03/2017 ERO reported breaches, namely a lack of a strategic plan, regular staff appraisal, and suitable staff selection and appointment procedures

45727

The Treehouse Children's Creche, Auckland

41 children

Downgraded to a provisional licence by the ministry on 19/06/2018 until 16/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 25/03/2015

25399

TnT Kidscare, Hamilton

15 children

Downgraded to a provisional licence by the ministry on 3/08/2018 due to non-compliance

On 28/08/2018 ERO reported breaches in areas of room temperature (should not be below 16 degrees Celsius), lack of space between children’s beds for air flow, heavy items that could fall were not secured, children able to open/go through gates to unlicensed areas, and curriculum not planned and evaluated. The Health and Safety at Work Act was not met. ERO recommended the ministry reassess the service’s licence  

46532

Topkids Lytton, Gisborne

120 children

Downgraded to a provisional licence by the ministry on 25/09/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 23/03/2016

45435

Topkids Pukuatua, Rotorua

112 children

Downgraded to a provisional licence by the ministry on 16/11/2018 until 3/12/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 5/10/2017

40320

The Wishing Tree Early Learning Centre Rotokauri, Hamilton
(Listed by the Ministry as Twinkle Toes Educare but in fact the provisional licence was issued to the previous owners when the centre was called The Wishing Tree). Twinkle Toes is a new organisation that purchased the centre in Nov 2018. It has worked to fix problems and the full licence is now restored.

110 children

Downgraded to a provisional licence by the ministry on 18/07/2018 due to non-compliance

There is no ERO report for this service

47085

Wainui Playcentre Wainui, Gisborne

25 children

Downgraded to a provisional licence by the ministry on 6/07/2018 due to non-compliance

On 29/1/2018 ERO reported breaches in daily checking hazards to children, appropriate curriculum, updating police vetting requirements, recording emergency drills, and implementation of excursion plans

55023

Wairākei Playcentre, Taupo

30 children

Licence suspended by the ministry on 10/09/2018 

Yet the service was good according to ERO’s last report on 4/06/2015

30078

West Harbour Playcentre, Auckland

30 children

Licence suspended by the ministry on 13/04/2018 until 29/07/2018

Yet the service was good according to ERO’s report on 30/04/2015 and its next report on 31/01/2019

22015

Whitby Educare, Porirua

72 children

Downgraded to a provisional licence by the ministry on 24/04/2018 due to non-compliance

On 12/02/2018 ERO found “significant areas of non-compliance” including an inadequate curriculum for children, not implementing requirements under the Vulnerable Children Act, inadequate staff appraisals to support staff in their roles, lack of emergency drills or documentation of, and restricting children’s access to free-flow of play between indoor and outdoor spaces. ERO recommended the Ministry reassess the service’s licence.  

60085

XL Preschool, Papakura

35 children

Downgraded to a provisional licence by the ministry on 19/07/2018 due to non-compliance

Yet the service was good according to ERO’s last report on 11/11/2016

25239

YMCA Early Childhood Centre, Napier

50 children

Downgraded to a provisional licence by the ministry on 15/06/2018 until 5/08/2018 due to non-compliance

On 24/05/2018 ERO reported breaches in the centre’s lack of provision for safe spaces for infants and children not walking, not managing hazards to children, documentation and regular review of documentation, and lack of an annual plan showing specific tasks undertaken each year  

55309

Zero 2 Five Homebased Care, Normanby

80 children

Licence suspended by the ministry on 04/06/2018 until 04/12/2018
Ministry then cancelled the licence

On 06/04/218 ERO reported “significant areas of non-compliance” including ineffective health and safety systems, inadequate processes to improve outcomes for children, and professional development needed for the programme coordinator.  ERO recommended the ministry reassess the service’s licence.

46647

Zero2five Homebased Care & ECE, Stillwater Auckland

80 children

Licence suspended by the ministry on 4/06/2018.             
Ministry then cancelled the licence

On 13/03/2017 ERO reported “significant areas of non-compliance” relating to not demonstrating an understanding of children’s learning and development, not keeping appropriate records, no supervision plan to ensure children’s health and safety, and curriculum not informed by assessment and planning. ERO recommended that the Ministry reassess the service’s licence.

45820

Zero2Hero2Q, Whangarei

50 children

Licence suspended by the ministry on 10/12/2018 

Yet the service was good according to ERO’s last report on 17/02/2017 when the name of the service was ‘Bush Buddies’.

46663

 

Read more:

What is a provisional licence?

What does it mean if a licence is suspended or withdrawn/cancelled? 

 

What are the roles of the Ministry of Education and Education Review Office? 

The Ministry of Education is responsible for licensing services and making sure every service meets the Education (Early Childhood Services) regulations and associated criteria. 

When a service is found to be non-compliant by the Ministry of Education, the ministry can place it on official notice by downgrading its licence from a full licence to a provisional licence. This then becomes public information as every service must prominently display its licence for parents and visitors to see. The ministry also has the legal option of suspending a service's licence or closing a service by withdrawing its licence.

But the services shown in the list below are unlikely to be all of the services in 2018 that the ministry considered to have licence breaches. There may well be others, and the exact number cannot be known. 

This is because the ministry has discretion in whether or not to formally put a service on notice. It may for example, take into consideration the number of breaches, how a licence reclassification would likely affect the commercial interests of a service, and whether the cost to it of the service provider bringing in a lawyer would outweigh the benefits of licence re-classification (even on finding a major safety issue such as an area being used for children’s sleep and play that does not have NZ Fire Service approval). 

The Education Review Office visits a service every 3 to 4 years. It gives advance warning of its visit so the service provider can prepare paperwork, etc. It relies on the honesty of the service provider and the service provider’s knowledge of the regulations as it asks the service provider to attest to meeting all licensing standards.

The usual time lag between an ERO visit to a service and its report becoming available is around 3 months. However, it may take longer to become available and one reason can be if the service provider contests the draft.

What are the minimum requirements or regulations? 

You can view the minimum education requirements for early childhood centres here - the requirements for home-based services, hospital-based services and Nga Kohanga Reo services are similar to the general requirements for early childhood centres but there is some variation reflecting differences in purpose and premises

There is more you need to know

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Find the childcare that is right for you

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What fees and charges can you expect to pay?

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