Kimberley Childcare Centre Te Atatu South

How many stars: 2 Stars
Google map:
Street or Road: 3 Flanshaw Road
Location: Auckland
Phone: contact number is not available for new enrolments
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Ownership: This service is not-for-profit and operated by a community trust, incorporated society or association
Ages of children: From infants to 5 or 6yrs
Practises Gender Equality: Exclusively all-female teaching staff (adults who are counted as teachers)
Education Review Office report: The last report was in 2015 and it was most positive
Ministry of Education Licence ID number: 25356
Qualified teaching staff: 80% to 100% of the teachers counted within the minimum ratio for the number of children hold a practising certificate recognised for teaching in NZ
My ECE Rating of this Service:

Two-Star Rating (2 out of 5 stars)

2stars

  • Qualified Staff: This service has a higher proportion of qualified or trained teachers/ educators. (Centres with 80% or more qualified teachers within the legal minimum staffing requirement. Home-based services and Playcentres on a higher funding rate for educator training).
  • Education Review Office report: The latest ERO report for this service was a positive one (or ERO has yet to make a report available on this service).

   

Click here to read what features are rated and what this service can do to lift its current rating

Parents rating of service: FOR A HIGHER RATING AT LEAST 5 RECENT HIGHLY POSITIVE REVIEWS BY PARENTS ARE NEEDED (or 10 or more positive reviews if it's a large service)
Entrant in the Wall of Shame: NO
More Info on Wall of Shame: Wall of Shame
Entrant in the Hall of Excellence: N0 - This service is not yet in the Hall of Excellence. It needs to achieve more positive reviews
More Info on Hall of Excellence: Hall of Excellence

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NOTE: one review only per parent, caregiver or visitor on this service. Promotional reviews by operators and staff will not be accepted.
Summary:
1.1 based on one review
Pricing
3.0/5
Support
0.5/5
Staffing
0.5/5
Environment
0.5/5
Lack of empathy and disregard for common courtesy and just plain decency and disrespect
 (1.1/5)

On 25 Jun 2019, joe wrote:

Their staff lacked a moral compass by disrespecting regard for our child and parent’s needs and welfare.
We were extremely shocked and disappointed with Kimberley Daycare Centre due to their lack of empathy and disregard for common courtesy and just plain decency and respect for both our child and us as regular parents.
In the past when reading comments about day-cares, I would take things with a grain of salt, but I now understand why they received just 2 out of 5 stars rating and even then I think that is at least 1 start more generous than our experience.
I can genuinely say that we strive to be considerate, understanding. Unfortunately, same respect was not reciprocal or by no means what one would expect or at least hope for, especially when you are placing the trust of your child care into someone else’s hands. We even got second and third opinion form day care professionals in the industry to discover whether we did anything that was wrong, and the reoccurring feedback was shock of how and why Kimberly could have little disregard and treat respectable parents in such a way and cause so much duress.
It’s safe to say that we won't be going back.
joe dislikes: policies, environment, staff, management, support
Pricing
3.0/5
Support
0.5/5
Staffing
0.5/5
Environment
0.5/5

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