Kimberley Childcare Centre Te Atatu South

ECE Service Category: Care and Education centre

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Ownership: This service is not-for-profit and operated by a community trust, incorporated society or association
Street or Road: 3 Flanshaw Road
Location: Auckland
Phone: contact number is not available for new enrolments
Ages of children: Licensed to care for children from infancy
Group / Centre Size: 51 or more children. This is a mega licensed early childhood centre. Check that small family-like group sizes are maintained, and not large classes. It is important for children's learning and emotional wellbeing to consistently have the same teachers everyday. No child should feel or be 'lost in the crowd'.
Qualified teaching staff: 80% to 100% of teaching staff are qualified teachers (according to funding claimed from the Ministry of Education, last updated beginning of 2020).
Shows Children that Men Can Teach and Care for Young Children Too: In 2019 the teaching team included one or more men. (Note that it is best to have gender balance with children being taught and cared for by both men and women)
Is this service HIGHLY Parent Rated?: THIS SERVICE CANNOT YET BE CLASSIFIED AS A HIGHLY RATED SERVICE. (To be so it needs to have a number of recent positive reviews - at least 5 positive if a small centre, or 10 if a mega-centre or a home-based service)
Entrant in the Hall of Excellence: Not yet
More Info on Hall of Excellence: Hall of Excellence

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COMPLIANCE warning: It has a clean record. It's licence was not downgraded by the Ministry of Education in 2019 or 2020 as far as we know (if you want to check on its history before 2019 go to more info below)
Check this service's history of compliance with regulations and standards: Go to the full lists for 2020 and earlier years to check
Entrant in the Wall of Shame: NO. As far as is known there has not been a major reported incident of the standard or ethic of care falling below what society in general considers to be acceptable
More Info on Wall of Shame: Wall of Shame
Education Review Office report: The last report was in 2019 and it was most positive
Ministry of Education Licence ID number: 25356
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1.1 based on one review
Lack of empathy and disregard for common courtesy and just plain decency and disrespect

On 25 Jun 2019, joe wrote:

Their staff lacked a moral compass by disrespecting regard for our child and parent’s needs and welfare.
We were extremely shocked and disappointed with Kimberley Daycare Centre due to their lack of empathy and disregard for common courtesy and just plain decency and respect for both our child and us as regular parents.
In the past when reading comments about day-cares, I would take things with a grain of salt, but I now understand why they received just 2 out of 5 stars rating and even then I think that is at least 1 start more generous than our experience.
I can genuinely say that we strive to be considerate, understanding. Unfortunately, same respect was not reciprocal or by no means what one would expect or at least hope for, especially when you are placing the trust of your child care into someone else’s hands. We even got second and third opinion form day care professionals in the industry to discover whether we did anything that was wrong, and the reoccurring feedback was shock of how and why Kimberly could have little disregard and treat respectable parents in such a way and cause so much duress.
It’s safe to say that we won't be going back.
joe dislikes: policies, environment, staff, management, support

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