Kimberley Childcare Centre Te Atatu South

ECE Service Category: Care and Education centre

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Google map:
Ownership: This service is not-for-profit and operated by a community trust, incorporated society or association
Street or Road: 3 Flanshaw Road
Location: Auckland
Phone: contact number is not available for new enrolments
Ages of children: Licensed to care for children from infancy
Group / Centre Size: 51 or more children. This is a mega licensed early childhood centre. Check that small family-like group sizes are maintained, and not large classes. It is important for children's learning and emotional wellbeing to consistently have the same teachers everyday. No child should feel or be 'lost in the crowd'.
Qualified teaching staff: 80% to 100% of teaching staff are qualified teachers (according to funding claimed from the Ministry of Education, last updated beginning of 2020).
Is this service HIGHLY Parent Rated?: No it is not. Before choosing a service you want to know if it comes highly recommended by other users. Check out the reviews posted below - are there any? Does it have at least 5 recent positive reviews if a small centre, or 10 if a mega-sized centre or a home-based service
Entrant in the Hall of Excellence: Not yet. To find out more, go to the Hall of Excellence page

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COMPLIANCE warning: Don't worry - this service did not receive a licence downgrade for non-compliance with the Education (ECE) Regulations or licensing requirements last year or the year before.
Check this service's history of compliance with regulations and standards: Go to the full lists for 2020 and earlier years to check
Is this service in the Wall of Shame?: NO. This service is not in the Wall of Shame. To see the services that are, go to the Wall of Shame page.
Ministry of Education Licence ID number: 25356

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Summary:
1.1 based on one review
Pricing
3.0/5
Support
0.5/5
Staffing
0.5/5
Environment
0.5/5
Lack of empathy and disregard for common courtesy and just plain decency and disrespect
 (1.1/5)

On 25 Jun 2019, joe wrote:

Their staff lacked a moral compass by disrespecting regard for our child and parent’s needs and welfare.
We were extremely shocked and disappointed with Kimberley Daycare Centre due to their lack of empathy and disregard for common courtesy and just plain decency and respect for both our child and us as regular parents.
In the past when reading comments about day-cares, I would take things with a grain of salt, but I now understand why they received just 2 out of 5 stars rating and even then I think that is at least 1 start more generous than our experience.
I can genuinely say that we strive to be considerate, understanding. Unfortunately, same respect was not reciprocal or by no means what one would expect or at least hope for, especially when you are placing the trust of your child care into someone else’s hands. We even got second and third opinion form day care professionals in the industry to discover whether we did anything that was wrong, and the reoccurring feedback was shock of how and why Kimberly could have little disregard and treat respectable parents in such a way and cause so much duress.
It’s safe to say that we won't be going back.
joe dislikes: policies, environment, staff, management, support
Pricing
3.0/5
Support
0.5/5
Staffing
0.5/5
Environment
0.5/5