The quality and differences a service makes are such that families want to shout from the roof-tops and tell us the great things about it. It follows the Ethical Conduct of Conduct and has had no recent licensing action taken against it.
Amazing Staff, Volunteers and Management
The team behind the wonderful service deserve to have their skills, caring, and hard work acknowledged publicly by winning this Award.
Parents, caregivers, and the public can submit a complaint against an early childhood service should it not be meeting regulations and rules or is putting a child at risk.
We will forward your complaint to the Ministry of Education, on your behalf, to investigate. We ask the Ministry to keep your identity (and your child’s) confidential and not let the service know who made the complaint. And the Ministry must abide by the request.
BUT, if you do not want the Ministry to know your name and contact details, and do not wish for the Ministry to contact you to discuss any details – you must say so on the form. Uncheck the box and remove the tick.
The Ministry is responsible for licensing and making sure services meet standards at all times, but it does not do regular compliance checks. It relies on help from parents and the public to tell it of any problems.
Rules and Regulations
Read about the requirements all licensed early childhood services must comply with.
If your service isn't meeting these, please speak up.
Have a conversation with the service manager or head teacher, if you feel comfortable to do so. Make a formal complaint using our complaint form or go directly to the Ministry of Education.
The regulations set out the very minimum standards for children's safety, health, education and what government is prepared to fund for staffing and service operation. So, it is a serious matter if a service does not always meet at least these minimum requirements.
You don't buy a car or house without asking questions and doing some background research, do you? You want to know as much as you can and about any warning signs. The same goes for choosing and using an early childhood service.
My ECE provides expert knowledge and straightforward information to allow parents to form their own opinions and be more confident to be involved in their child's early education and care.
Below are 4 featured articles - you will find more under the "Guidance" tab (or use the Search function).